CUSTOMER CARE
OUR STORY
My name is Skout, and for over two decades I’ve been collecting Ralph Lauren with a particular passion for rare, vintage, archive, sample and hard-to-find pieces. Some fellow collectors know me as “Skout Lo.”
Over the years, I’ve built a carefully curated collection through countless hours of researching, sourcing and collecting pieces from around the world. Every item offered on this website has been personally selected for its quality, character and authenticity.
Whether you’re searching for a rare vintage piece, a factory sample, a second-quality garment or an everyday classic, my aim is simple: to offer authentic Ralph Lauren pieces that are increasingly difficult to find while providing an honest, transparent and enjoyable buying experience.
AUTHENTICITY
Every item sold is 100% authentic and personally inspected before being listed. I do not sell replicas or counterfeit products. Any signs of wear, manufacturing irregularities or imperfections are clearly described and photographed, allowing you to purchase with complete confidence.
SHIPPING
We ship worldwide. UK orders are sent via Royal Mail 1st Class Tracked & Signed from the UK. EU & International orders are shipped from Italy via Poste Italiane with tracking.
All EU & International orders are dispatched within 1–2 working days. To ensure UK customers do not incur customs or import fees, UK orders are dispatched on the next scheduled UK shipping date, which is displayed on our homepage.
To avoid customs charges, we dispatch UK orders from the UK and EU orders from Italy. As a result, UK & EU customers will not incur customs or import fees. Orders shipped outside the UK & EU may be subject to local customs duties, import fees and taxes, which are the responsibility of the customer.
Please note that all stated shipping times are approximate. Tracking information will be emailed once your order has been dispatched. Once an item has been dispatched and tracking information has been provided, the customer is responsible for arranging any missed deliveries with the relevant postal service.
RETURNS / EXCHANGES
You have 14 days request a return & send back your order. Returns must be unworn in the original packaging. Once your return is received a refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it might take 2-5 working days for a refund to show up on any bank statements.
Still have questions?
Email us at: samplesandsecondsinfo@gmail.com
Please include your full name and order number so we can help you faster. We aim to reply within 1–2 working days.